Park Yeri Olan Hakone Otelleri

"Reception staff was excellent and courteous. Breakfast very limited and no variety. Had lot of difficulty in communication because of language barrier. Rooms looked tired and old in urgent need of renovation and upgrading. Toilet flush system didn’t work properly and sign posted as push the handle down hard. Shower control at ankle level and very old. How do the hotel expect guests to bend down to adjust the flow and temperature .  Room was not the worth money charged. Will not recommend to family or friends"

"This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable."

"A must stay if you are visiting Hakone! It's a 15 minute walk away from Hakone Yumoto station, or you can pay 200 yen to take the shuttle bus there. You can deliver your luggages there using the baggage service at the train station (for a fee). Place is clean and best of all, there's so many perks staying here. Firstly, there's free private onsen (subject to first come first serve). Secondly, dinner and breakfast are provided. Just need to select your preferred timeslot and head to the restaurant then. Food was delicious, and serving was generous as well. They also serve free ramen at 10.30pm, although it was just a simple bowl of noodles. There's also free drinks provided at L1 and L3, and some free snacks as well at the hotel lobby."

"The dinner was really bad: -beef is fully cooked and texture is tough - cooked crab is smelly - grilled fish is hard and does not have taste Also, my room has 3 huge problems -the water in the shower area cause flood - there is a big spider found in the room. - air condition in living room is noisy The worst part is I sent my complaint to the hotel for 2 weeks, there are no respond."

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"Excellent location in Hakone - just opposite the train station and in the middle of Hakone town Rooms have been renovated and modernized Breakfast is fine but the food spread is average. Highly recommended"

"Room was huge with private hot tub. Breakfast and dinner, both have wide variety, but the food was not warm. The spread of alcohols were fancy. Located just 5 mins walk away is the cable car station, which was rather enjoyable. But super crowded, waiting time more than 45mins. And luckily, hotel provides shuttle bus service to nearest train station, with 3 timing slots. Took about 50 mins of bus ride."

"The location is not so far from Hakone-Yamamoto station, but if you bring huge luggage it may not convenient. We only brought our backpacks to Hakone. The room is huge, the design is Japanese traditional house/room. We booked a room with bed because we’re not very used to sleeping on floor. We didn’t get a room with river view but that’s alright. The bathroom is okay, they have a very complete bath-amenities and skincare ranges which is nice. We tried the private onsen, we paid about 3300 yen. But it’s worth the experience. The breakfast buffet is pretty nice with many various of foods. Overally it’s a pretty good accomodation in Hakone area."

"Hotel located on top of the hillside which offer fantastic view of lake Ashinoko with the Mount Fuji as backdrop . Travelers can either require hotel pick up when reached at Togenda station (ropeway)from Hakone-Yumoto station train by bus. I chosen the room with lake & Mount Fuji view for 3nights . Unfortunately, due the gloomy & cloudy sky and snowing day , view from my room wasn’t great ! Travels need to make reservation in advance & pay 2000yen for 1/2hour used of hotspring . I would like to thanks the front desk whom was really very helpful and always offered drop off & pickup services during my stayed . Bear in mind that , this hotel doesn’t has in house restaurant or cafe . Travelers can place your meals in advance with front desk OR ask to drop off to the nearest restaurant around there or take a walk about 20mins to the restaurants place."

"Rooms are tidy and clean.  The staffs at restaurants are very good especially the grill serving our table.  She is from Taiwan and her name pronounce  “Q”? She is very detail and caring, very nice and pleasant. We stayed 2 nights, the dinner and breakfast menu are different and both are delicious!"